Once you have placed an order, you will receive an automatic confirmation to the email address provided during checkout.

As soon as the goods leave our warehouse, you will receive a tracking number by email. You can use this to check your order status in real time. Registered users can view and manage their orders under Orders in their account.

We will ship your order via our shipping service provider Global Mail.

Orders are processed and shipped Monday to Friday (excluding holidays). It generally takes 1-2 business days for your order to be processed.

Orders placed on Saturday or Sunday will not be processed until the following Monday, unless it is a public holiday. Orders placed before 6:00 p.m. (CET) will be dispatched the next working day, provided the product ordered is in stock.

Our shipping costs depend on the order value:

Austria:

• 0 – 79 €: 7.50 € shipping costs
• 79 – 179 €: 5.50 € reduced standard shipping
• From 179 €: Free Shipping

European Union:

• 0 – 79 €: 10.90 € shipping costs
• 79 – 179 €: 6.90 € reduced standard shipping
• From 179 €: Free Shipping

Switzerland & Liechtenstein:

• Standard shipping: 19.90 €

Delivery times are generally 3-5 working days. Delivery times can vary depending on the destination. You can see the approximate times under the delivery time section on each product page. Orders received before 1:00 p.m. CET will be processed on the same day and shipped the next working day, provided the ordered product is in stock. Processing time is up to one working day.

You can now easily order our products via the service of MeinEinkauf.ch This will enable you to order Salu Home and have the goods delivered directly to your address in Switzerland in just a few working days. The costs for postage, customs and duties are already included from CHF 17.90.

Here's how it works:

1. Registration: Register for free on MeinEinkauf.ch and receive your personal @MeinEinkauf.ch email address.
2. Shopping: Order in our online shop using your @MeinEinkauf.ch email address.
3. Delivery: Your order will be sent to MeinEinkauf.ch in Germany, cleared through customs there and then forwarded to your Swiss address.

For more information please visit MeinEinkauf.ch over.

Orders are processed and shipped Monday to Friday (excluding holidays). It generally takes 3-5 business days for your order to be processed.

Orders placed on Saturday or Sunday will not be processed until the following Monday, unless it is a public holiday. Orders placed before 13:00 (CET) will be dispatched the next working day, provided the product ordered is in stock.

The average delivery time for products that are in stock is 3-5 working days. However, delivery times can vary. On each product page, you can see the approximate times for the respective item under the delivery time section. The average delivery time varies from country to country.

Everyone on Salu Home Purchased items (excluding digital products, wall murals, posters) can be returned within 14 days of receipt of the goods without giving any reason. Make sure that the products are in the same condition as you received them.

Refunds will only be given for items that are returned correctly. Refunds are considered correct if they are not damaged or used. Items that were damaged during delivery are excluded.

We ship to the following countries:

• Austria
• Germany
• Switzerland
• European Union
• International

Worldwide shipping of furniture is excluded.

After you have sent your ordered item to us, we generally need 3 to 7 working days to process the return.

Once we have confirmed your return, the total amount will be credited to the payment method you used at checkout. You will then automatically receive a notification by email.